What does transport include?
The rates shown on our page include transport and delivery of the ordered products, insurance against loss and breakage, and the VAT in those countries where it applies.
In which case do we offer transportation costs reduction?
If you have planned to place a relevant order, above a value of 300 €, contact with our Customer Service Department(firstname.lastname@example.org) to know Spain for Gourmets discounts policy ,if the destination is within the different specified zones. In the case of other destinations, we will apply an equivalent discount when you generate the order. In order to benefit from the promotion, the order must be placed directly on our website (that is, not by telephone nor via email).
In case of any doubt please contact our Customer Service Department for more details (email@example.com)
How long is the delivery time of my order?
In Mainland Spain, orders may take 2-3 working days. In European countries may take 3-4 working days.
Please notice that the delivery time is counted the next working day following the date you place the order and pay by credit card, or either when we receive receive confirmation of your money transfer if you have chosen this payment method.
What if a bottle breaks within the transport process?
If a bottle should break during transport, we will make all the necessary arrangements to recover all the items you have ordered, and sent again your entire order.
In case you detect any sign of wetness on the packaging or suspect that could be any broken bottles or any other fault, please do not accept delivery and contact our Customer Service Department, so we can look for the problem and solve it.
Can I ask for a specific time or notice for the arrival of my order?
Spain for Gourmets cannot arrange those issues as they are managed by the transport company.
In any case, Spain for Gourmets will send you a message as soon as your order leaves the warehouse.
What to do if I am not at home when the carrier arrives?
In this case, the carrier would leave a notice with a telephone number so that you can arrange another delivery attempt, or organise collection from one of their pick-up points.
Pending of which country and carrier is operating your order they may not be obliged to do more of one delivery attempt. For that reason, it’s important for your comfort that in the specified address could be someone during most time of the day, to assure delivery at the first attempt.
Which payment methods can I use?
Orders can be paid for by credit card (VISA, Mastercard or American Express), by bank transfer, or PayPal.
Do I have to buy a minimum number of bottles or products?
For all different products reference is specified the quantity you may buy as minimum. In case nothing is specified, it means it´s one unit. In the case of wines, because of packaging reasons, minimum quantity is 6 bottles. There is the possibility to combine different wines references within the same order of any wine producer. In some cases, that minimum is equivalent to 3 bottles, being mentioned for that specific reference.
We recommend you to consider the quantities or units of your order so that transportation costs are not relevant compared to the value of the products purchased.
Our transport cost table is included in the Transport & Service Terms section.
In the case of oils, cheeses or cured sausages, we recommend purchasing several units of the same product or othersreferences from the same category or from our large wines offer.
In the case of hams normally the value of the product optimizes the transport costs, except for some references packaged in vacuum, of very low weight, which would be adequate to combine with other references of the same category or from the cured sausages section.
In the case of wines, because of packaging and transport costs reasons, minimum recommended order is shown for each reference. Usually you can combine in a box of 6 bottles different references from the same winery.
In the case of high-range wines (including special packaging) or special prepared cases apply also a minimum recommended order, usually equivalent to one unit.
In case of any doubt please contact our Customer Service Department for more details(firstname.lastname@example.org)
I have forgotten my password and can’t make a purchase.
Use the link “I forgot my password” and we will send you an email with a new password. Please note that our system differentiates between upper and lower cases, both for the email address and for the password code.
How can I modify my personal details? (email, delivery addresses, credit cards, etc.)
To alter your e mail address, your password, the usual delivery addresses, the language in which you receive our communications, your credit cards or billing details. Please contact our Customer Service Department for more details(email@example.com).
Can I place an order as a gift?
Yes, of course. During the purchasing process, select the Gifts Products section: choose the type of gift reference you prefer; we will take care of the rest. You must specify the address for this order delivery (perhaps different from yours one). The gift recipient will not include any notification of prices or payment notice; the sales invoice will be sent out by email only to the purchaser’s email address.